Mrs. Freund & Co.

Frequently Asked Questions

If you cannot find an answer to one of your questions on this page, please contact us: help@mrsfreund.com

 

 

If I place my order today, when will I get it? 

Most orders ship within 2-4 weeks of being ordered. If you need an express order (guaranteed in 2 weeks from date order is placed), please email us at express@mrsfreund.com.

I don't like USPS Shipping, can you ship my order using UPS or FedEx?

Certainly! When checking out please select "Pickup" as the shipping option, and then include your customer number for FedEx or UPS to be billed in the notes section. 

I need a custom size, can you make me it?

Yes! Please email custom@mrsfreund.com and include the link to the item you need a custom size in, the color you would like, and the chair or table dimensions you need it to fit. 

I just placed an order and I've changed my mind - can I cancel it? 

Yes, but only if you contact us to cancel it within 24 hours of placing the order. This does not apply to express orders - once an express order is placed it cannot be cancelled under any circumstances. 

Do you offer any other services? 

Yes, we offer luxury wedding planning packages - we only pick 4 brides to work with each year so it is not a public service we offer. If you would like to be one of our brides, please contact us at planning@mrsfreund.com. Packages start at $3,000.